Booking and cancellation policy

We don't charge cancellation fees. We just ask that you let us know as early as you can if you need to change your appointment, so we can offer the time to someone else.

Last updated: [date].

Making a booking

  • Book by phone on (02) 9564 8626 (Monday to Friday, 9am–5pm), or send a booking request online.
  • Online requests aren't confirmed until we contact you, usually within one business day.
  • For bulk-billed testing, please have your referral ready, or ask your doctor to send it to us before your appointment.
  • If a fee will apply to anything, we'll tell you before your appointment.

Reminders

We'll send you a reminder before your appointment by [SMS / phone call]. Please keep your contact details up to date.

Changing or cancelling

  • There's no cancellation fee.
  • Please give us at least 24 hours' notice if you can. For home sleep study fittings, notice helps most, because the equipment is set aside for you.
  • Call (02) 9564 8626 during opening hours, or email clinic@spiritsleeprespiratory.com.au outside hours.
  • If you're unwell on the day, especially with a respiratory infection, please call us. We may suggest rescheduling, since a cold can affect test results and we want to protect other patients.

Running late

Please call us if you're running late. We'll do our best to still see you, but if there isn't enough time to complete your test properly, we may need to reschedule.

Home sleep study equipment

  • Please return the equipment at the agreed time the morning after your study, as it's booked for another patient that evening.
  • Take care to keep it dry and safe while it's with you.
  • If you can't return it on time, call us as soon as possible.

CPAP equipment purchases and returns

Your rights under the Australian Consumer Law always apply. If a product is faulty, not as described or not fit for purpose, you're entitled to a repair, replacement or refund as appropriate.

For hygiene reasons, masks and other items that touch your face or airway generally can't be returned for a change of mind once opened or used. [Clinic to confirm any mask exchange or trial policy.] Please ask us to help you try masks before you buy.

Questions

Call us on (02) 9564 8626. We're happy to help.