Privacy Policy

Who we are

Spirit Sleep & Respiratory [legal entity name, ABN] ("we", "us") provides sleep testing, respiratory function testing, CPAP therapy support and asthma education at Shop 23 / 6 Belgrave Street, Kogarah NSW 2217.

We're bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and the Health Records and Information Privacy Act 2002 (NSW).

What we collect

Contact and identity details: name, date of birth, address, phone, email, Medicare, DVA and health fund details.
Health information: your referral, medical history, medicines, test recordings and results, CPAP therapy data, and notes from your appointments.
Payment details, where a fee applies.
Website information: details you enter in our booking form, and basic website usage data (see "Our website" below).

We collect information from you directly wherever possible. We also receive information from your referring doctor and other health professionals involved in your care.

You can use a pseudonym or stay anonymous for general enquiries. For tests and Medicare billing, we need to identify you.

Why we collect it

to provide your test, therapy support or education session
to send results and reports to your referring doctor and others involved in your care
to claim Medicare benefits and process payments
to contact you about appointments, including reminders
to meet our legal obligations, and for quality improvement and clinical audit

We won't use your information for marketing without your consent, and we don't sell personal information.

Who we share it with

your referring doctor, and other practitioners involved in your care (with your consent, or where reasonably expected)
the sleep or respiratory physician who reports your study
Services Australia (Medicare), DVA or your health fund, for billing
service providers who help us run the clinic, such as practice software, IT, secure messaging and SMS reminder providers, under confidentiality obligations
others where the law requires or allows it

Storing information overseas

[We store health records in Australia.] Some service providers, such as [website form provider / email], may store data overseas, including in [countries]. When this happens, we take reasonable steps to make sure your information is protected to a standard consistent with Australian privacy law.

How we protect it

We keep records in secure, password-protected systems with access limited to staff who need it, and we protect paper records physically. We keep health records for the periods required by NSW law: generally at least 7 years from the last service for adults, and until age 25 for people who were children when we saw them. After that, records are destroyed securely.

Accessing and correcting your information

You can ask for a copy of your health information, or ask us to correct it, by contacting us (details below). We'll respond within 30 days. We may need to confirm your identity, and we'll explain if there's a lawful reason we can't give access. [Clinic to confirm any fee for copies; it must not be excessive.]

Our website

When you submit our booking form, the details are sent to us via [Netlify Forms / Formspree / booking system]. Please don't include detailed medical information in the form.

[If analytics are used: We use [Google Analytics / privacy-friendly analytics] to understand how people use our website. This collects anonymous usage information such as pages visited.] Our pages include an embedded Google Map, and Google may set cookies when it loads. See Google's privacy policy for details.

Data breaches

If a data breach is likely to cause serious harm, we'll notify you and the Office of the Australian Information Commissioner, as required under the Notifiable Data Breaches scheme.

Questions and complaints

Contact our Privacy Officer: [name/role], clinic@spiritsleeprespiratory.com.au, (02) 9564 8626, or Shop 23 / 6 Belgrave Street, Kogarah NSW 2217.

We'll try to resolve your concern within 30 days. If you're not satisfied, you can contact:

For concerns about the health care you received, you can also contact the NSW Health Care Complaints Commission.